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FAQ

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Q. Where can I buy Hydrixx product?

  • Hydrixx operates through a network of sales agents, online platforms & authorized physical stores across the country. 

 

Q. Is Hydrixx water purifier products safe to use?

  • Yes. Our water purification systems have certified by both MS Sirim & Jakim Halal in Malaysia.

 

Q. What is the benefit of tankless water purifier? 

  • Energy Saving: Tankless water purifier consumes less electricity than Tank Type water purifier. This is because there is no constant heating on tankless system, it will only consume electricity upon usage.
  • Contaminant-Free: Tankless product such as Hydrixx Neocare is designed to prevent secondary contamination from air in the environment, producing direct fresh water.
  • Convenience: With a touch of button, you get unlimited hot, cold and ambient water instantly without waiting.

 

 Q. How frequently Hydrixx products needs to be serviced?
 
  • For water and air purifiers, the service cycle is 4 months or 6 months.

  • For air cooler, the service cycle is 6 months and 18 months.

 

Q. What to expect after I complete my order?

  • Once your order and registration are complete, our customer support team will contact you to arrange the delivery and installation date for the product at the address provided.

 

Q. How can I contact customer support team?

  • You can reach our customer support team via chat with us during our operating hours:-

 

Monday to Friday (9:00AM – 5:00PM)

Saturday (9:00AM to 2:00PM)

 

Additionally, you can send us an email at hydrixxos.my@gmail.com, and one of our agents will respond to your inquiry promptly.