FAQ

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Enquire” button on the products you wish to purchase.
2. Contact us via WhatsApp through the provided link.
3. You may choose to receive consultation online or visit our store in person.
4. Our team will confirm the price, shipping details, and payment method.
5. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
6. Complete the payment to finalize your order.

Q. What are the payment methods available?
https://hydrixx.com.my/ offers various kind of Payment Methods as shown below :-
1. Credit Card
Visa or Mastercard / Paypal Funds 

2. Invoice / Cheque / Offline Bank Transfer

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : info@hydrixx.com.

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

• Please contact our customer service team for assistance.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

– Please send an email to our customers service email at info@hydrixx.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be cancel.

Q. What is the product’s transaction currency?
All products transaction currency will be done in MYR

Q. How long does the delivery usually takes?
Delivery usually will takes about 3-5 working days

Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to info@hydrixx.com for us to clear your doubts